MISSING ITEMS

If an item or component from your order is missing upon arrival, please email medicaliresponse@gmail.com with your order number and a description of what’s missing. You have 7 days to report a missing item. Once the shortage is confirmed, we’ll issue a replacement as soon as possible. However, if you're claiming your entire package was never delivered or was stolen from your doorstep and UPS tracking information shows it was delivered correctly, you'll need to file a claim with UPS or submit a police report for stolen mail before we process a replacement. To prevent this from happening Medicali® ships all packages with a signature requirement, please reach out to medicaliresponse@gmail.com if you'd like to request a waived signature upon delivery. See our shipping policy for more information.

INCORRECT ITEMS

If you receive something other than what you ordered, just email medicaliresponse@gmail.com a picture of the item next to your package with the shipping label visible. You have 7 days to report an incorrect item. Once the error is confirmed, we’ll issue a replacement as soon as possible.

BROKEN OR DAMAGED ITEMS

 

If your order arrives broken or damaged, just email medicaliresponse@gmail.com a picture of the item next to your package with the shipping label visible. You have 7 days to report the breakage. Once we’ve had a chance to look it over, we’ll issue a replacement as soon as possible.

LEGAL NOTE: WE DO NOT ACCEPT BROKEN GLASS UPON RETURNS!**Please dispose of all broken glass carefully and responsibly. Medicali® is not liable for any harm inflicted by broken glass products.

DEFECTIVE ITEMS

A defect is anything that interferes with the intended function of the piece, including:
Cracks
Leaks
Blocked airflow
Electronic issues

You have 1 month to report a defect in a piece you’ve ordered from Medicali.com Please email medicaliresponse@gmail.com with your order number and a description of the defect. Depending on the nature of the defect, we may ask you to send us a picture or video. Once the defect is confirmed, we’ll issue you a store credit for the value of the piece.

Most of our products are handblown glass, and some of their dimensions may vary from unit to unit. Please keep in mind that some minor aesthetic defects fall within our acceptable quality standards and will not be eligible for replacements or refunds.

MEDICALI® PRODUCTS ORDERED FROM OTHER RETAILERS

If you bought a Medicali® piece from another retailer (either a physical store or an online retailer) You have 15 days from the time of your purchase to report the defect. Just send medicaliresponse@gmail.com a photo or video of the defect, proof of purchase, and a picture of your ID (so we can confirm you’re old enough to smoke legally). We’ll issue you a store credit for the value of the piece on Medicali.com. If the piece has been discontinued, we’ll set the store credit to the final sales price of the item before it was discontinued.

**We do not service claims for product purchased from online marketplaces - Amazon, eBay, CraigsList, etc. If you have a claim on a Medicali® product purchased from one of these marketplaces, please reach out to your vendor for a resolution.

You have successfully subscribed!
×
Welcome Newcomer